[EZLINK] Business Support Analyst (Asia Pacific) for American MNC
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Attn: Business/IT/Customer Support Professionals:
Following is an immediate requirement with an American MNC. Email resumes to: rajeev_chaudhry@yahoo.co.uk.
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1. Position: Business Support Analyst (Asia Pacific)
3. Location: Singapore
4. Role: Regional IT support, supporting in house developed & configured applications in Asia Pacific region
5. Reporting: to the R&D Dept IT leader for the region
6. Responsibilities:
- Business Process support for the application for the users in the Asia-Pacific region
- Technical catch and dispatch to Tier 3 in US
- Managing user expectations and maintaining desired response, satisfaction levels
- Occasionally conduct UAT for Applications developed/or COTS configured
- Basic system administration
- Training support and handholding directly with users
- Establish/follow processes for support administration
- Periodic reports to IT heads in Singapore and US counterparts
7. Language skills:
- Excellent English communication skills a MUST
- 1 Asian language viz. JAPANESE, KOREAN or CHINESE preferred
8. Experience: 2-3 years exp in Customer/IT support in a similar capacity for the region (Covering at least THREE COUNTRIES )
9. Technical/Soft Skills:
- Excellent communication skills, user orientation, dedication, people skills is a MUST
- Regional experience strongly preferred
- Prior experience in Customer Support is preferred
- Knowledge of Pharma industry is a plus.
Initially one year contract with permanent option for deserving candidates. Compensation not a constraint for right candidates.
Rajeev / Tim Dawson
Quinta Essentia Pte Ltd, Singapore
Email: rajeev_chaudhry@yahoo.co.uk SMS: +65-94603416
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