[EZLINK] Immediate Opportunity Support Engineer (Windows)
Saturday, April 19th, 2008–GqAZOkXCxhTjlMYoTgXUqoBXkX7ypqr7CjOmCAB
Support Engineer(Unix and Windows)
Any Nationality- PR/ EP/ SVP) : Permanent position
Total Position : 20
Experience level—4-5 yrs
Field Services / Personal Productivity Devices Support Engineer
Provide hardware / software / network problem diagnosis / re=
solution via telephone or in person for customers end users
Route problems to internal Incident Management (I.M.) suppor=
t staff.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems=
and work requests and their respective resolutions and circumventions.
Work closely with help desk peers in cross-training, develop=
ment/implementation of operational excellence procedures and fostering team=
work.
Work closely with I.M. support staff to obtain technical kno=
wledge and to permanently solve chronic problems.
Projects: perform effectively as project leader or project t=
eam member as required for IMAC projects and internal assignments.
Training: Be willing to participate in on the job and other =
training designed to enhance skills and support capabilities.
Disciplined, systematic problem solving skills required.
Hands-on work experience with the following:
o Windows Operating systems
o Clients: Windows XP, Windows 2000, Windows 98
o Servers: Windows 2000, Windows 2003
o Remote desktop connectivity applications: RDP, pcAnywhere
o Imaging utilities such as Ghost
o MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook config is=
sues with Exchange
o Internet browsers (e.g. Explorer, Netscape, Firefox)
VPN and remote dial-in users
Support for laptop, desktops, and printers
Windows Mobile 5 and blackberry support
Ability to troubleshoot and support issues related to gamma boxes
Others: Adobe Acrobat and other common desktop applications
Have a good understanding of installation and configuration Micron=
s business applications on a client system
Personal dedication to providing high quality, superior service at all time=
s. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced env=
ironment where all information is shared.
Ability to work flexible hours from time to time in 24×7 environments.
Strong customer focus at the same time ensuring right balance with the job =
scope at hand.
Meet or exceed current client and team SLA including customer satisfaction
Keep up-to-date on new technologies and end customer technologies
Seek solutions to chronic problems.
If you fit any of the above position , then send your WORD.doc resume to sa=
vithak@apar.com .
We are now looking for high caliber individuals with strong technology and =
domain expertise to work on our projects.
Any clarification you can reach me on : 6536 1102
Regards
Savitha K R
APAR Technologies, Singapore.
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–GqAZOkXCxhTjlMYoTgXUqoBXkX7ypqr7CjOmCAB